Why is it that when I go to the window at the police station I a

Sea Isle City - Why is it that when I go to the window at the police station I am told that I have to go call the dispatch on the red phone then sit and wait until someone comes from the back to help me. Why can’t the girl that I talk to at the window help me or go in the back and get someone. What a waste of time. What if it’s an emergency and the person doesn’t have 15 minutes to wait for help.