Since when does social refuse to house or assist those with adva

Rio Grande - Since when does social refuse to house or assist those with advanced, incurable, disabling, and potentially fatal spinal damage affecting all regions: cervical, thoracic, lumbar, sacral; yet approve benefits for addiction or anxiety without mandating work? Another diagnosis this month, another letter claiming "able bodies adults without dependants" rules would somehow apply. They conveniently deny recieving a med-1 sent repeatedly since early January yet prohibit hand-delivery and refuse to view patient portal. Call me old fashioned, but I'm crying foul...