I just want to respond to a spout regarding food service. Speaking from the employee perspective here, we have noticed a lot less gratitude as well. This summer was one of the worst that I have ever worked. There’s always going to be difficult people in life. However the customer is not always right, too often the customer is verbally abusive and entitled. Everyone should be able to control their conduct, not just the servers preparing or delivering food. We are people too, though frequently mistreated and undervalued as members of society. Have patience, be decent human beings.