A grocery store has decided to eliminate self-checkout kiosks in its stores. The reason, I'm told, is that they want their employees to have more one-on-one contact with customers. I use self-checkout for two reasons: to avoid a usually-long wait at the manned checkouts, and because most of the checkers are not very friendly or helpful. I hope management has a plan to adequately staff their stores to provide the same around-the-clock service as the self-checkouts, and to train and enforce much better customer service among employees.