If your business has a clientele that is older, say 50 plus, it would behoove you to hire older workers. Some doctors employ young girls who are snippy and condescending. We are not stupid. We were around long before these girls and resent being spoken to as if they are the adults and we are the children. Doctors, your office help is an extension and reflection of you. If patients call in and are treated rudely, they will look for another doctor. Train your staff to be polite. I have nothing against young people working, but they must be respectful.